Jeffery Sears - founder of The Modernist Group - focused on the disruptive force of “Love and Respect” and the human-to-human experience that will be the differentiator in the future.
Hermann Behrens - CEO Americas at FITCH - told us how retailers can respond to the core emotions of their consumers, create experiences that are meaningful, memorable, and generous, for a financial impact.
Retailers can tap into these approaches to create generous experiences: